How it works

Skip the waiting room. Connect with a doctor online—anytime, anywhere.

Get Started
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Describe your symptoms

You’ll sign up online, and we’ll gather some information about your medical history and current symptoms. You’ll upload a photo of a government-issued ID and photos if needed. Any information you submit is encrypted within our secure platform. Complete the entire process on our website, no need to download an app, no need to go to the doctor’s office.

Connect with a provider

A licensed doctor, nurse practitioner, or physician assistant will review your responses and share a treatment plan. For urgent care cases, we will respond within 8 hours.

Appointment scheduling

Some treatment plans will require a lab test or a visit to an in-person doctor. We’ll help you find local, affordable providers and schedule any appointments or necessary lab tests.

Medications prescribed online

Your Alpha provider may prescribe a medication after your online diagnosis. Depending on the medication, your prescription will either be delivered to your home with free shipping or sent to your nearest pharmacy for pick up. Alpha Auto-Refill Prescriptions arrive automatically, and you can cancel anytime.

Sign up

What We Treat

What It Costs

Frequently asked questions

Who can use Hello Alpha?
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We welcome every individual to access our platform and to receive personalized, high-quality healthcare they deserve. Our providers are specially trained in women’s health and sex differences, but can also treat men and individuals assigned male at birth for most conditions. Our platform is designed to support individuals aged 13 and above.

Does Hello Alpha accept insurance?
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We’re not able to accept insurance for medical fees or membership fees, but some pharmacies may accept your health insurance for medication. We’ll ask for your insurance information during your online visit. Additionally, please check with your FSA/HSA servicer to see if membership fess are reimbursable.

Is there a minimum commitment for Hello Alpha Membership?
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Both Alpha Membership and Alpha Membership Plus are flexible and billed month-to-month. You may request to cancel at any time. Membership fees are non-refundable.

What is asynchronous telemedicine?
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Asynchronous care is healthcare without appointments. This means you complete a visit at any time, and an Alpha provider will review your visit when they are available. Asynchronous care means there is no real-time messaging between you and your provider, or you and a support team member.

Does Hello Alpha Membership guarantee a prescription?
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Our providers only prescribe medication based on clinical guidelines. Alpha Membership does not guarantee a prescription.