The team at Alpha Medical is committed to making our website accessible for all existing and prospective patients, including those with visual and related disabilities.

We have taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.0, Level AA (WCAG 2.0 AA). We will continue to enhance our digital properties to deliver accessible experiences.

If you experience difficulty accessing our website content, reach out to the Alpha Care Team at accessibility@helloalpha.com or call us at 1-415-766-2897 for assistance. Our phone operating hours are Monday to Friday from 6AM to 9PM ET, and Saturday to Sunday from 10AM to 7PM ET. Please note that Alpha Medical is for non-urgent medical care only. Call 911 for emergencies.

Frequently asked questions

Do you have any resources for people experiencing housing, food, or job insecurity, health and safety concerns, natural disasters, and/or needing veteran assistance?

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You can find an extensive list of community partners through HUD Exchange. Below are links to specific sections which offer a variety of resources:  

Housing assistance :https://www.hudexchange.info/housing-and-homeless-assistance/#:~:text=Coronavirus%20website.-,Housing%20Assistance,-Contact%20a%20housing

Food: https://www.hudexchange.info/housing-and-homeless-assistance/#:~:text=tngusa.net.-,Food,-Find%20your%20local

Health and safety: https://www.hudexchange.info/housing-and-homeless-assistance/#:~:text=food%20programs.-,Health%20and%20Safety,-Locate%20a%20Health

Disasters: https://www.hudexchange.info/housing-and-homeless-assistance/#:~:text=of%20human%20trafficking.-,Disasters,-Disaster%20Distress%20Helpline

Employment and job training :https://www.hudexchange.info/housing-and-homeless-assistance/#:~:text=Employment%20and%20Job%20Training

Veterans: https://www.hudexchange.info/housing-and-homeless-assistance/#veterans

National Domestic Violence Hotline: call 1-800-799-7233, text LOVEIS to 866-331-9474, or visit thehotline.org https://helloalpha.atlassian.net/wiki/spaces/SUP1/pages/394297523/

How do I request my Alpha medical records?
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If you are a patient requesting your medical records, complete this medical records request form. You will need:

The name, address, and phone number of who is authorized to receive your medical records (yourself or another person or organization)

A picture of your photo ID